Delhivery / Ssn Logistics — parcel box is empty when received at destination

Hi team

I have ordered (Order id so[protected] the smart watch but due to battery issue i have refund the same while doing the refund i have created the video of the person who has been appointed by the club factory for pickup from delhivery.

Order id : son[protected]_1
Tracking id : [protected]

My refund has been cancelled and when i discussed the same with customer care executive it highlighted the reason the empty box is being received by the seller, the video i attached here and shared clearly show that i have properly returned the smart watch.
The attached video clearly shows that the product is refunded in good condition.

Regards
Sami khanm — [protected]