[Resolved] Delhivery / Ssn Logistics — rude and hostile behaviour by the delivery executives. | |||
Hello! My order with Delhivery COD[protected] is supposed to be delivered by 19th Feb. I just got a message that my delivery failed so i called the Delivery executive to inquire and so he said "Marked the package undelivered, DO YOU WANT the package? I couldn't reach you" Bear in mind it's my Fourth order that has been cancelled due to your branch/staffs incompetence, so i annoyingly said that it's your job and you need to do it well cause it's not the first time my package didn't get to me. He said "You won't get your order talk to the office" And I have been to the 'office' before they said we call you once 'if incase you aren't their to answer or MAYBE THE CALL DIDN'T EVEN GO THROUGH' we cancel it. It's a rural area and not much people are well informed here so your employees think they can get away with treating 'Consumers' as ###. They have this grand idea that they are doing me a favour! when it's just their job...and i meant that in the most humanly way possible. I get it they are people too but they should not treat me otherwise either. Was this information helpful? | |||
Feb 18, 2020 Complaint marked as Resolved I need to cancel the complaint, i think I'll talk to them first about this. Sort of like a 2nd chance. Delhivery customer support has been notified about the posted complaint. Verified Support Feb 20, 2020 Delhivery Customer Care's response Hi, We apologize for the inconvenience caused. Please help us with your AWB number, so that we can identify the gap and try to close the issue. Thanks & Regards, Team Delhivery | |||
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