[Resolved]  Delhivery / Ssn Logistics — rude and hostile behaviour by the delivery executives.

Address:Sharma Chowk, Simri Bakhtiyarpur, 852127

Hello! My order with Delhivery COD[protected] is supposed to be delivered by 19th Feb. I just got a message that my delivery failed so i called the Delivery executive to inquire and so he said "Marked the package undelivered, DO YOU WANT the package? I couldn't reach you" Bear in mind it's my Fourth order that has been cancelled due to your branch/staffs incompetence, so i annoyingly said that it's your job and you need to do it well cause it's not the first time my package didn't get to me. He said "You won't get your order talk to the office" And I have been to the 'office' before they said we call you once 'if incase you aren't their to answer or MAYBE THE CALL DIDN'T EVEN GO THROUGH' we cancel it. It's a rural area and not much people are well informed here so your employees think they can get away with treating 'Consumers' as ###. They have this grand idea that they are doing me a favour! when it's just their job...and i meant that in the most humanly way possible. I get it they are people too but they should not treat me otherwise either.
Was this information helpful?
No (0)
Yes (0)
Feb 18, 2020
Complaint marked as Resolved 
I need to cancel the complaint, i think I'll talk to them first about this. Sort of like a 2nd chance.
Delhivery customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2020
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. Please help us with your AWB number, so that we can identify the gap and try to close the issue.

Thanks & Regards,
Team Delhivery
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3742
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information