[Resolved] Delhivery / Ssn Logistics — their helpline doesn't work and they haven't delivered my parcel | |
A parcel which is being sent from meerut to bangalore has been stuck in one location without any updates. I have been trying to find ways to get into contact with delhivery, but their helpline number doesn't even work and they won't reply to any of my queries on twitter. One of my parcels has been stuck in bislapur for the past 3 days and i have been trying to find out why. Now, i know that courier services are having some difficulties delivering parcels but not even informing the customer as to why my parcel is stuck, and the service number doesn't even work. I wouldn't have resorted to posting this complaint here as long as i knew where my parcel was and if i could have atleast had some sort of way to communicate with the company but this is unacceptable when other couriers are able to deliver. What resolution do i ask for :- fix your helpline. And oh here's my tracking number [protected] This is my second attempt at making a complaint since my first one got no traction Was this information helpful? | |
Jun 13, 2020 Complaint marked as Resolved The only step taken by Delhivery was that they escalated my complaint. With a few calls to the offices near my house i was able to get them to actually deliver my product. In terms of contact support, they never sent any emails or called me at all. If it wasn't for the complaint i made here, i don't think anything would have happened Delhivery customer support has been notified about the posted complaint. Verified Support Jun 08, 2020 Delhivery Customer Care's response Hi, We apologize for the prolonged delay. We have escalated the issue to the concerned team and assure you that the shipment will be delivered at the earliest. Thanks & Regards, Team Delhivery | |
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