[Resolved]  Delhivery / Ssn Logistics — tracking id[protected]

Address:Bhagalpur, Bihar, 813203
Website:Delhievery

Delhievery courier agent want to take photo of my i card for delivering my prepaid parcel which i ordered from amazon (Tracking id[protected]. He came to my house and i produce my i-card and asked him to recognise me, i refused to take photograph of my i-card, why a unknown person take pics of my i card? Then he returned my prepaid parcel saying that it is company policy to take pic of i card for delivering every time. Since two years i am purchasing products onlin from different e-commerce companies regularly but faced this kind of problem first time.

Regards.
Was this information helpful?
No (0)
Yes (0)
Nov 24, 2018
Complaint marked as Resolved 
Delhivery customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
Delhivery Customer Care's response
Hi,

We apologize for the inconvenience caused. As per policy our Field Executive is supposed to check any Govt. ID proof before delivering prepaid order however taking a picture of it is not permissible. We appreciate your decision of not letting any stranger taking picture of your ID proof. We have escalated this issue to the concerned team for further investigation. We also assure you that your shipment will be delivered at the earliest.

Thanks & Regards,
Team Delhivery
Complaint comments 

Comments

My awb no[protected], which is to be delivered by 20.10.18 but daily i get sms of delay in delivery.
The product was supposed to be delivered on 20th october 2018. There was no attempt made to deliver I went to delhivery office and I asked for my courier they not respond to me
Please help me to get my package

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhivery
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    3739
    Pending
    0
    Resolved
    514
    Delhivery Phone
    +91 12 4671 9500
    +91 12 4471 8919
    Delhivery Address
    Plot 5, Sector 44, Gurugram, Haryana, India - 122002
    View all Delhivery contact information