[Resolved] Delhivery / Ssn Logistics — tracking id[protected] | |||||
Delhievery courier agent want to take photo of my i card for delivering my prepaid parcel which i ordered from amazon (Tracking id[protected]. He came to my house and i produce my i-card and asked him to recognise me, i refused to take photograph of my i-card, why a unknown person take pics of my i card? Then he returned my prepaid parcel saying that it is company policy to take pic of i card for delivering every time. Since two years i am purchasing products onlin from different e-commerce companies regularly but faced this kind of problem first time. Regards. Was this information helpful? | |||||
Nov 24, 2018 Complaint marked as Resolved Delhivery customer support has been notified about the posted complaint. Verified Support Oct 24, 2018 Delhivery Customer Care's response Hi, We apologize for the inconvenience caused. As per policy our Field Executive is supposed to check any Govt. ID proof before delivering prepaid order however taking a picture of it is not permissible. We appreciate your decision of not letting any stranger taking picture of your ID proof. We have escalated this issue to the concerned team for further investigation. We also assure you that your shipment will be delivered at the earliest. Thanks & Regards, Team Delhivery | |||||
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The product was supposed to be delivered on 20th october 2018. There was no attempt made to deliver I went to delhivery office and I asked for my courier they not respond to me
Please help me to get my package