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Delivery Courier — harassment and cheating

One of my shipment should have been picked up from Begumpet, Hyd. and delivered to ebay on 17-Mar-2018 and for the last 2 days the status in the morning showed that the executive is out to pickup and even being confirmed by the customer care reps. over phone but intentionally the courier people have not picked up the shipment but put in a status stating that I am not available even though I am available as well as my family is at home.

I feel cheated, harassed and abused by Delhivery and when I spoke with the rep. Mr. Amit he went to the extent of saying that I can go and file a case against his company but no action can be initiated against them and I feel that this is the way they work and abuse the entire system by taking the money and not providing proper service.
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Dear Customer(shekarnee1),

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

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