Dell — FRAUD COMPLIMENTARY GIFT OFFERED BY DELL ON PURCHASE OF LAPTOP

Address:

Lucknow, Uttar Pradesh

This is regarding the DELL order id with details as follows: Order ID: [protected] Dated: 01 Nov 2014 Billed To : Devasheesh Roy 414/105, Sarai Mali Khan, Chowk, lucknow Lucknow, Uttar Pradesh, 226003 India T: [protected] During Diwali offers Dell advertised for extra payment of Rs 1499 to extend the validity period by two years as well as provide a gift voucher worth Rs. 3000 which was supposed to be claimed from the date of order received. The voucher coupon worth Rs 3000 details was mailed to me a day later, with details o[censored]sing it within a time period of 4 months . However when I tried to avail the coupon in the month of January it asked for the pin-code and pin number, which when entered was declared as invalid. When contacted with the giftBig team no justified response was received from their end and I was told to contact dell team. On contacting the Dell Team I was told to send a mail to Dellpromos.com . I have been sending mails and calling on the helpline centre since 24 Jan but till date no team took the responsibility and give a proper explanation. On making a call to the GiftBig it has been told that Dell will be responsible for providing a expired pin code number and that the card received was expired. This is a serious matter of forgery.The Company is advertising luring offers to increase the sale of the product and not providing a valid coupon.If an offer has been offered then the consumer has the right to use it within the given time period. The company is also not taking up any responsibility to come forward with an explanation for the same.