Dell — Fraudulent unauthorised service center being run in official showroom selling pirate software

Address:

Shop No.4 & 4A, 395, Mangaldas House, Next To Swastik Cinema, Lamington Road, Mumbai, Maharashtra 400004

I went to the Dell official store in Lamington Road, Mumbai as my laptop had a software failure while updating the operating system on my "Alienware 14" laptop and needed the Operating System re-installed. I was assured the problem would be solved by a gentleman at the store claiming to be a service partner as there is a service center in the Dell official store. They installed the Operating System of another model, the "Dell Inspiron 3380" and returned the laptop claiming the official software had been installed. The new operating system was not compatible with any of the hardware in my device as it was for another device resulting in my system becoming unusable. Only upon further investigation and digging deep into the system to find out more details about the software installed was I able to find out that they had installed a pirated Operating System for another laptop on my laptop. Furthermore after checking on the Dell website it turns out they are not a Dell service center/partner which means they are fraudulently taking on repairs claiming to be Dell Service Partners as there is no indication of a seperate company anywhere in the store, everything is done under the banner of the official Dell store and the staff are claiming to be Dell service partners. They have fraudulently done a service claiming to be be service partners, installed a pirated software and rendered my system useless preventing me from working and earning for a week now. The details of the store are provided in the screenshot below.