Dell — Graphics problem on battery mode

Address:

Kanpur, Uttar Pradesh

Sir, myself Saransh Saigal, student of Bachelors of Architecture. I am facing problem in my dell inspiron 3537, purchased on 3rd Jan 2014, specs- 1TB, 6GB RAM, 2GB GRAPHICS AMD RADEON 8670M. Whenever i used to do work on any graphical and 3D application the task is not performed smoothly on my laptop even if I play game on it. When the laptop is in battery mode i see lag (the application seems to be hang) not work smoothly and as soon as i connect the power source the laptop performs normally with issue all tasks goes on smoothly. I checked my whole laptop and done the whole diagnostics of my laptop it shows no hardware issue and i also run the system recovery if it can happen due to some driver issue and also reinstall the driver still i face the same problem... Dell is a brand name and i called many a times to the customer care they showed me no response for this, this is how you deal with your customers and make your product. I am a student and i purchased my machine for Rs.50000/- it means me a lot. I want an answer to my query with the proper solution otherwise I'll be taking a strict action towards the whole dell manufacturing. I am not able to work properly on my laptop and i am suffering due to this issue I kindly request you please help me with this issue or give me a new machine because there is no use of it when i am unable to perform my task for which i purchased. The other thing is when i updated my laptop to windows 8.1 the graphics drivers are running they are showing error and cannot start the application i reset the laptop by changing the PC settings and now i am using windows 8 again. This such issue is not found in any such laptops of HP, Lenovo and brand like Asus.. You all make such machine and charge a lot also and still not give any satisfaction. If this is really a Dell laptop then please do not make your brand worst. I want solution for this till this month ends. Thank You Saransh Saigal Contact :- [protected] e-mail id :- ar.[protected]@gmail.com