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Dell India — As a customer I have been cheated.

My name is Deepak. I bought a Dell Vostro 5841 from an authorized Dell store. This machine ever since it's been bought has been giving major troubles, it hangs, stalls and has been through 48 hours of inspection by numerous visits from Dell customer services.
Despite repeated requests to change and replace the product, they only inspect it and reboot it such that I have to erase all my data everytime.
Recently, it showed that the machine sold to me at an authorized Dell store has a duplicate, which also I had to find out myself. Which means that Dell does not check the authenticity of their service providers and their shops. I have had one whole year of a horrible experience with Dell where they keep harassing the customer by calling from different numbers that can not be called back on.

Their screen sharing option took atleast 20 hours of mine. And their in house service 48 hours. And so much time lost while starting the computer and managing it on a daily basis.

As a customer I have been cheated.

Despite number of emails sent to them, nothing apart from a string of emails and phone calls is done from their end. I need a replacement or a refund to get the money to buy a new computer. This is hard earned money that they have fraudulently taken.
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Oct 26, 2020
Updated by Deepika2728
Haven't got any update from the company. Really disappointing.
Nov 14, 2021
Updated by Deepika2728
My name is Deepak. I bought a Dell Vostro 5841 from an authorized Dell store. This machine ever since it's been bought has been giving major troubles, it hangs, stalls and has been through 48 hours of inspection by numerous visits from Dell customer services.
Despite repeated requests to change and replace the product, they only inspect it and reboot it such that I have to erase all my data everytime.
Recently, it showed that the machine sold to me at an authorized Dell store has a duplicate, which also I had to find out myself. Which means that Dell does not check the authenticity of their service providers and their shops. I have had one whole year of a horrible experience with Dell where they keep harassing the customer by calling from different numbers that can not be called back on.

Their screen sharing option took atleast 20 hours of mine. And their in house service 48 hours. And so much time lost while starting the computer and managing it on a daily basis.

As a customer I have been cheated.

Despite number of emails sent to them, nothing apart from a string of emails and phone calls is done from their end. I need a replacement or a refund to get the money to buy a new computer. This is hard earned money that they have fraudulently taken.
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    Dell India
    Customer Care Service
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