Dell India — Battery replacement order issue

I placed the battery replacement order for my company provided laptops, made the payment 4 weeks ago. There is still no update from the team and the status is showing as cancelled. I tried reaching the customer service but nobody is able to provide a reason why my order is cancelled, also there is no update about my refund. Customer service just picks up the call and keeps routing it to different teams and none of the team provides a proper solution.
Dell provides worst customer service and is not at all user friendly. Buying battery from local shops is better than ordering from dell support.