Dell India — declined warranty of monitor saying that it is a fake product

Each time i call them they are saying wait for 48hrs and after 2 week they said that invoice in invalid,
After resenting the invoice picture they took other 2 weeks and finally after lots of calls by me they said that the monitor is not a dell made one and hence they cant provide me the warranty.
The store from which i bought the monitor says that the warranty is claimed by a centralized service from dell through this kind of call centers
So i am unable to replace the monitor
Its more than 2 months now and still they are saying that issue will be solved within 24 hrs
Was this information helpful?
No (0)
Yes (0)
Dell India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3043
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information