Dell India — Defective product | |||
I have purchased Dell laptop 2 months back and I also paid extra money to extend the warranty till 2019. I am getting issue in laptop since it is running very slow thereafter some of the site stopped working on laptop. Dell representative try to resolve the issue taking my laptop in remote but they are unable to resolve the issue. I continuously following up since last 1 month but very poor support from from Dell customer care . All customer care executive just transferring the call from one department to other and I wasted my approximately 10 hours in these calls but no one ready to resolve the issue. All executive just doing time pass and transferring the call from one person to other. Suddenly today I got a mail that I have to pay extra rs 3250 to resolve the issue. When I asked them that product is under warranty executives are giving different reasons that either pay the money or contact Microsoft since problem is in software and not in laptop. They are repeatedly telling me to go to Microsoft office and they can't do any help. I finally wrote a mail to director support of mail to intervene in matter but no response received. Such type of response that either pay the money or contact Microsoft is really quite horrible by Dell customer care. Requesting to Pl either rectify the laptop or replace the damaged product. I have paid Rs 40000 just two months back for this laptop and people of Dell are more interested in making more money instead of helping a bit. Really one of the worst after sales service I have seen in my life. Pl help or replace the defective product. I have paid the full money and will not give a single coin to Dell whatever effort they make at their end since product is under warranty. Regards Vivek Dwivedi Was this information helpful? | |||
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