Dell India — delayed service of laptop

Address:

Gandhinagar, Gujarat, 382481

Service tag: h7jfzb2
Owner' s name: pragya thakur
Email id: pragya. T. [protected]@gmail.com

Issue with my laptop: there was some issue with the fan of my laptop
Dell service center approached by me: byte interface pvt ltd., ahmedabad
Submitted my laptop at dell service center: 7/5/2019
First payment for diagnosis done by me: 7/5/2019
Payment for required laptop part done by me: 15/5/2019

Incident is as follows:
My laptop was makinng noices, so i approached byte interface pvtr. Ltd. To resolve the issue on 7/5/2019. He asked me to submit the laptop and make the payment of 999 to start the diagnosis problem and only after payment he will take my laptop for reparing purpose. I did the payment and submitted my laptop to service provider on 7/5/2019. I called him (The representative at byte interface pvt. Ltd.) to ask the situation about my laptop, he said that he had informed dell about the issue. On 14/5/2019, i received a mail that required part is available and i have to make payment of rs. 4669 in dell india pvt. Ltd. Account by neft. I made the requested payment for the required part on 15/5/2019. On 20/5/2019, i called at byte interface pvt. Ltd. To know the status of my laptop. He said the he has not received the required part from dell india. So, i called customer care number of dell india, where the sales person, i had word with informed me that request for required part was delayed by byte interface pvt. Ltd., gave many other explanations for delay and said the required part will be out for delivery to service center today itself. On 21/5/2019, i again called the guy from byte interface pvt. Ltd. To ask dell india to provide the parts asap and he informed me that dell india is delaying in delivering the parts and he has done everything on time. So, i called at customer care number and informed him about the problem i am facing as my laptop is not being repaired on time, where the sales person inform me that atmost by 24/5/2019 i will receive my laptop. But on 22/5/2019, i received that has mentioned that i will receive the required part to repair the laptop by 6/6/2019. I have mailed to every email id that i thought correct to be mailed.
Now, i am truly disappointed and it is traumatic for me to even thinking that i will be receiving my laptop after 6/6/2019. Dell india has already wasted my 17 days.
Being a researcher and ph. D student at the advance stage, every single minute is valuable for me. Due to the careless attitude of dell india, my research work is hindered. I was supposed to give my research proposal by end of june, but that will be delayed as dell india doesn't care about the customer.
I waste everyday by requesting at customer care number to resolve the issue, but only response i receive is that they are trying, where i can see zero efforts from the end of dell india. They are taking their pleasure time to resolve the issue i. E. Just to replace the fan.

Thanking you,
Pragya thakur