Dell India — Dell 3401 Vostro Laptop, Received faulty product, pathetic customer service

I purchased Dell Vostro 3401 laptop on 15th Nov, 21. since day 1 it started freezing. Even after sending it to dell service center problem didn't resolved. I have put request for replacement. its been 2 months now and still issue has not been resolved. Pathetic customer service. No prompt response. Customer has to do follow up with them as we have done mistake by purchasing dell product.
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Hi Kavita, we are disappointed to read this. Request you to reach to our support team Dell Cares via Twitter DM regarding your concern so that they can look into it and assist you accordingly.

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