Dell India — Dell India Inspiron 5510 Laptop touch pad issue from day one when I purchased on 8th Oct 2021 - No Support to resolve the issue

Worst customer support ever. I have been complaining about my laptop to Dell over emails and web portal since 8th Oct 2021. There has been no resolution of the issue for the malfunctioning laptop. The customer care representative knows that its a faulty device which they need to attend to and replace the Laptop but their focus is just to keep on installing drivers. Finally they replaced touch pad and technician asked me to sign digitally over his phone and I have done it as touch pad is replaced but customer care representative says that technician given feedback as laptop is working after changing the touch pad but its not working technician itself told to me to get replace the laptop as it is 15 days old, but cusotmer care representatives they keep on saying that they have a call scheduled; however, there is no seriousness towards the matter. there is no escalation matrix on the web. High disregard for users.
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Oct 27, 2021
Updated by Karamsetty
case details: Case Number:[protected]/Service Request: [protected]
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We do understand your concern. Please reach out to our support team Dell Cares, on Twitter via a DM regarding the same as they will guide you further.
Karamsetty's [Complaint's author] reply, Oct 27, 2021
I have reached dell support team and they are not giving proper response, I hope reply got came from dell support team why can't you can take it forward to resolve the issue. If any escalation matrix please share the contact details, much appreciated
We regret the inconvenience caused to you. Request you to share your contact number, and service tag on our @Dell_IN Twitter handle via a DM so that we can assist you with your concern.

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