Dell India — dell inspiron 5420

Dear Sir/Maam,

Myself Shubham Jhawar, I purchased Dell Inspiron 5480, Order No[protected], Service Tag number- HWXK9W2 and Express Code No- [protected], on 24th May 2019. I am a resident of Jaipur, Rajasthan, India and the purchase was made from official dell website i.e, dellindia.com

Opening my laptop for the very first time on 20th June 2019, the pc opened up very slow, I thought it may have had happened because the laptop was operating for the first time. But as of today, after updating the windows and doing all the necessary formalities, my laptop works very slow.

Basis applications like Microsoft word, excel takes up several minutes to load up. The system app takes several minutes to load up. Screen shuts down automatically even when I have turned screen off and the power option to never. Application hangs up.

I had bought my first laptop ever and as your company enjoys a huge popularity in the market decided to try it even when I was getting laptops with same configuration at much cheaper rates.

Contacted the dell authorized service center and they told me that my windows was faulty and needed reinstalling for which extra money had to be paid. Then I contacted dell customer care and they said me windows is fine and they will not replace it.

I am tired of all this, visiting customer care several times. It was my first laptop and I decided to go for dell and this was the biggest mistake that I made. No support no nothing.

Is this the way you guys treat your customer??

Very disappointed by purchasing this product. Had researched so much before buying my first laptop and it works pathetically slow.

Thank you for hearing me out.

Please solve this issue at the earliest, if not then replace my product. Its only been 7 days using it.

Waiting for your response. Thank you.