Dell India — Dell Inspiron 7501- Not working properly and poor customer service

I have purchased a brand new Dell laptop on 22/04/2021. I have spent 1.25 lakhs on it.

I have purchased a Dell Inspiron after being advised Dell Sales. I had told him my requirement was for graphic design purposes and that I would be using Corel and Photoshop softwares on it. The laptop I was using earlier had become very old and the battery had given way so I decided to buy a new one in the hope of having a better battery life.

The following are the sequence of events and issues that I am facing with Dell service and the laptop.

1. I purchased the laptop through the website. I did not receive an order confirmation of the same. The money was debited from my account but noone could confirm the payment. It had taken your team 10 days to let me know that the payment was received. It was a stressful experience no knowing where my money had gone and trying to get in touch with Dell customer service was so hard and they were mostly clueless about the same.

2. The laptop worked well in the first month. But suddenly it stopped working the same way it did. I was getting 3-4 hours of battery life. Suddenly I started to get only 1.40 hours. This is highly frustrating as my main purpose of buying this was to get better battery live.
I was clearly misguided by the sales person that I would get 4-5 hours on this piece.

3. The system has been overheating. So much so that the keyboard is also getting so hot that its hard to use. The fans were replaced one time and the second time some part was added by the technical team. The heating has become worse.

4. The camera had all of a sudden gone blur for which again the part was replaced.

With a brand new piece I am really disappointed to have to deal with so many problems. It is not a cheap laptop and I have spent more than a lakh on this and expect to get service worth the amount I have spent.

The customer service is not upto mark. They also kept telling me they cannot do anything about the battery life as the battery is working as per capacity. I have used lower end laptops with more softwares in the past including 3D softwares but I have never faced such an issue of battery dying out so soon.

This has been a by far the worst experience I have. I will never buy Dell again and will advise my frienda and family the same.

Please take your laptop back and refund my money!!!