Dell India — dell laptop inspiron 13 5378

Website:

www.dell.com/in; www.compuindia.com

I bought a dell new laptop 13 inspiron 13 5378 from dell india on 14th june, 2017 by paying rs66, 000. I also bought their comprehensive on site warranty & amc. From day one, i found the laptop is overheating to such an extent that i can not work by keeping the laptop on my lap. While charging the laptop, the over heating situation is still worse. The laptop charge back up is also very poor just 3 to 4 hours.
When i made a complaint, the dell service representative did talk to me over phone and tried to check it up by giving me instruction to do some trouble shooting. He spent 3 hours and finally could not resolve the issue.in fact he added two more issues to my lap top. He declared that temp of 80 degree c is ok. When i said i am also using hp, lenovo and acer lap top, but they are not having such heating issue which i requested him to come to my place and check, he ignored my complaint and said that i should not use the laptop on my lap and that i should keep this on a desk top. When i said i need to use it on my lap when i am travelling, it was just ignored.
I also complained to their director - technical services and requested for replacing the laptop with another one which don't get overheated. It was of no use. While their representatives did call me up several times only to pacify me, but finally my lap top was not replaced. I also found out from other dell laptop users that the latest series inspiron laptops have over heating issue which the company is not able to resolve.
Very bitter experience with dell product. Pathetic after sales service. My money gone down the drains.
Please avoid dell products especially the new inspiron series. There seems to be serious design issue