Dell India — dell laptop lan port issue

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We purchased the laptop in the month of july 2017 & the laptop come with the accidental cover also.

We just plug the lan cable but unfortunately the lan not connecting due to the port loose & we locked the complaint for the same & the complaint no is as below:-

[protected]Concerned person name - mr. Vishal walia)

Now, they are saying, this issue not cover under the warranty as its comes under wear & tear but if it comes under wear & tear then we had accidental cover also but the same not covering.

Behavior of the representative is also so bad, he is trying to be over smart.

Very bad impression on us as we had around 150 laptops & if this so then it’s very difficult to buy dell laptops in near future.

Please sort out the issue asap.

As its under accidental cover but why dell refuse to change the same