Dell India — dell laptop purchase

Address:

Chennai, Tamil Nadu

Hello sir,

I bought dell laptop in vr mall chennai and they said i can avail 5 % cashback after 3 month fo emi.
But i didnt get any cash back. And also monthly due amount also not right one. Am seeing 100-300 rupees coming extra charge for each emi.

I have reached dell authorized show room. They are not responding properly

So far i have paid 4 emi. I have verified my bank statement, i didn't get any cashback amount. I have all the proof with me.