Dell India — Dell laptop vostro< earlier battery replaced now microphone is not working operating system needs to recover for newly purchased l

I am a housewife and i have purchased a dell laptop vostro 3501 from comhard technics meerut for my child classes. After 3-4 months of purchase, there was a issue in a battery for which i have contacted dell customer care. As comhard says it is not liable for such issues . Battery has been replaced by authorised dell TPA from dell customer care, after replacement with in a week microphone is not working Now, they (dell customer care) say Operating system needs to recover as it is got corrupt. They ask me to have 16 gb pen-drive available with me and then they will recover via phone and it will take time, Sir, i dont have this much of time, tech knowledge as well as pen drive, If I ask them to send executive to do the same, they say its a software problem only. We cant send our executive neither they get agree to replace this piece. It has already been a week Please help me as my son exams are coming. Replace this piece

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We are disappointed to know about your experience. Please reach out to our support team @DellCares, via Twitter DM regarding your concern. Rest assured, they will look into the same and assist you accordingly.

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