Dell India — dell r740 poweredge server / installation was not done

Address:Tiruvannamalai, Tamil Nadu, 632401

Dell r740 poweredge server was purchased in the month of november from dell bangalore.
It was promised before purchase, during delivery of the server installation will be done and that was mentioned in the po which was approved by dell employee mr. Rajanikanth ghorpade. It was very much disappointed to get the server delivered by courier and nobody accompanied for installation as said.
As we have been asking for installation, they told it will be done by this week. Still it is not done and on enquiry mr. Rajni told that not to call him in weekdays. Our e-way bill was also billed under an unknown name.
It is really very unsatisfactory and unacceptable that a company like dell provide such poorest service and deteriorating response. Please help us with the installation process by this week. If it cannot be done, we are ready to return back the product. Hope to get a reply atleast now.
For reference
Scudder memorial hospital, ranipet
Invoice no: [protected]
Customer no:[protected]
Dell order no:[protected]
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