Dell India — dell vostro 3590 invoice 04.08.2020 order no[protected]

The laptop obtained has air vent 100 % left out open which is making my laptop unusable if kept on lap. This is because hot fan keeps on blowing error burning the lap.
My nature of work allows me to keep laptop only on lap as i am mostly on move and many at times i don't find tables.
With this bad design, this laptop has a weak material used in screen bezel to cover it. With minor thumb force, bezel touch screen. The material is so fragile.
Laptop fan sounds more because of long open vent without protection.
I tried to call customer care but nobody picking call or showing me any positive way to express my complaint.