[Resolved] Dell India — Extended Service 3Y In-Home Hardware Service - Getting only 2 years

RAK_Nair

from Chennai, Tamil Nadu

Sep 16, 2022

Address:

Internet Receipt Number: IN5000-0024-30225 & Order number: 852643757

Hi Team,

I have been following up since Day1 of the purchase for different issues.

I have chosen Extended Service 3Y In-Home Hardware Service at the time of purchase, but the website is showing Support Services: Basic Expires 24 JUL 2025

First year must be common warranty and 3 year extended warranty.. So I have to get the warranty till 2026 July 24.

You have sold 3 years Extended Service 3Y In-Home Hardware Service and now you are saying that it is only 2 years Extended warranty.

This is similar to 100% cheating. Please rectify this asap or please forward it to the next level escalation.
I think Dell has no Customer Value.

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Oct 4, 2022

Complaint marked as Resolved

Got Replay from DELL, "1st year warranty includes Carry in service(service center warranty) along with onsite service support warranty extension which is valid for next 3 years so in total your Dell system has 3 years of onsite service support for any hardware related system issues. You may validate the same via link: https://www.dell.com/support/home/en-in/product-support/servicetag/0-WEoySnI0UHhCcmlPVWpFUUprS3l6dz090/drivers We regret for inconvenience caused however we wont be able to upgrade additional 4th year warranty extension as per support boundaries and policy. In future, for any hardware technical issue on your Dell Computer, please call Dell technical support on 1800-425-2066 / 1800-425-2067 / 1800-425-2073 along with the express service code of the system." Posted here as awareness to others who are going to purchase from DELL. PLEASE TAKE CARE and TAKE CLARITY before purchase. Otherwise, the customer will lose their money.

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Comments

Dell India

Sep 19, 2022

This is certainly not the kind of experience we intend you to have. Please reach out to our support team Dell Cares via Twitter DM so that they can look into it and assist you further with your concern.