[Resolved]  Dell India — false warranty provided and support denied - 25q1c12

Address:	New Delhi, Delhi, 110034
Website:	www.dell.co.in

Hi dell team,

It was pathetic experience, how this case is handled by dell escalation team.

History of the issue

I have purchased a dell laptop in november 2014 under diwali offer and from initial days warranty shown to me for this laptop is till 2021 (Attached warranty print)

I moved to singapore and i had got issue with laptop on 21st june 2017 and singapore team helped moving this system to singapore and kept warranty till 2021 (Attached screenshot)

Now, i have relocated back to india and i has issue with laptop display. I contacted dell support and they wanted to transfer tag back to india, while transferring warranty back to india the remaining warranty got lost due to some issue.

On further analysis your technical team confirmed that this issue happened due to a glitch happened in 2014 and system is no longer in warranty and also since i am facing a problem with system now so they can no longer extend the warranty.

Support required from dell

I have not done extension of warranty since dell system was showing a valid warranty till 2021.

Since dell has showcased wrong warranty in their system, dell should support in this case either by providing service for the device or dell should help me getting warranty extended so that i can get it repaired.

Apologizing for the delay in warranty extension is not a consumer friendly solution when issue happened because of dell's own mistake. If warranty would have been corrected before, i would have gone for warranty extension

Now, the solution provided by dell escalation team is not consumer friendly and dell is just loosing another customer because of dell's mistake.

Dell escalation team is committed to close cases without any proper resolution of the issue in a hurry.

Hope dell takes a positive action on this issue.