Dell India — Find a better authorized dealer than COMPUINDIA

Address:	Chennai, Tamil Nadu
Website:	compuindia.com

Compuindia is the only authorized online dealer of dell laptops in India. Their customer service is pathetic. I had ordered a dell vostro laptop and they had received full payment via NEFT and booked the product. The next day they said the product I wanted was out of stock and I had to choose another. There was no other product I was interested in so I asked for a refund. They said the refund takes 12 working days to complete. This is ridiculous. Every other e commerce company does a refund within 3 to 4 working days and that too after the customer has received a product and sent it back. I have not even received the product. In fact it wasn't even shipped. They are simply keeping around 62k of my cash with them for 2 weeks!! I called dell customer care and they just finally redirected me to a compuindia representative. This person had no valid answer to the question why it takes 12 working days to refund money. He kept stating like a robot that it takes 10 to 12 days to do refund. And then I asked them how they come up with that number because in the first email I got from Compuindia it said 12 working days and then it said 12 -15 working days when I asked the question why in the form of a mail. Now this representative says yes yes it takes 15 days. What the hell are they doing? Playing around with dell customers? My impression of dell was so good that I was adamant about buying no other brand. And now seeing this pathetic and unfair dealing of compuindia its all gone down a notch. If just to get back my own money at no expenditure on dell's part I have to struggle this hard then imagine what would happen post buying a laptop if there is some serious hardware issue.

I strongly feel dell should find a better online dealer than compuindia.