[Resolved] Dell India — Foul language and No coordination from customer care person

Himanshu Mukesh Vyas

from Bengaluru, Karnataka

Address:	Jodhpur, Rajasthan, 342003
Website:	www.dell.com

I have purchaged the laptop Dell Vostro online. My laptop is not charging any more and Its LED inside the charger is not blinking / glowing any more.

I am struggling to get a reasonable response from customer care but what I received is following: (My service Tag Number: 73NZL72; Express service code: [protected]

1. The Lady on customer care is forcing to get the laptop checked from local shop and get back with all the details which were used for testing like number on the alternate charger used etc.

2. She is using foul language and hard way of talking. Like, "app Jhuth bol rahe ho (you are lieing), Me service nahi bana sakti, appko laptop check karwana hi parega, etc.

I wonder how the ordinary non technical people get support from the Dell.

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Jun 3, 2017

Complaint marked as Resolved

I got no information or apology about rude behavior but after consistent efforts followed I was given the product.

Dell India customer support has been notified about the posted complaint.