Dell India — fraud activity and sold me a defective item

Drgokul Raaj

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560066
Website:	dell.com

Hello, this is gokul raj from bengaluru, i just bought a dell inspiron 5570 on august 1 2018, after a week i came to know that it has some hardware issues, so i contacted the dell and complained about it and they troubleshooted online via call and they found the hardware issues. As they confirmed it they agreed to replace the whole unit and this case was handled by mrs. Geetali chakaraborty. As my laptop was picked up and i got the replacement unit after a month. I received the replacement unit on[protected]. After a complete investigation i found many issues in the replacement laptop, the issues are mentioned below: 1. Scratches in the backside of the laptop 2. Precision touchpad is upside down and its shaking 3. Display is shaking 4. Electric shock (When not connected to adaptor) 5. Crackling sound when playing a song 6. Automatic restart when using for than 30 minutes 7. Battery is draining in minutes like if i charge the laptop before sleeping next day morning it is only 5 percent without any usage 8. Over heating even when using ms word so contacted the dell support again and i was sharing all my issues to them and one of the support executive mr. Sourav has confirmed that laptop is a refurbished unit and really shocked on hearing his words. I did not expect this from dell. Dell is a international brand and so i spent 75k on this laptop. But they provided me a refurbished laptop, they did not inform me before that they will provide a refurbished laptop the dell support says they are ready to service the laptop, i dont need any part replacement or service, its a new laptop not even 2 days old i have all the call records from dell support i spoke and sourav has confirmed it. I want a fresh sealed laptop or refund me the money i paid laptop details : dell inspiron 5570 service tag : cck2lr2 express service code : [protected]

Following people has involved in this issue :
1. Shalu choudary
2. Geetali chakaraborty
3. Devender
4. Jatin verma
The above mentioned people has fooled me.. Those people are dell employees

Was this information helpful?

No (0)

Yes (0)

Dell India customer support has been notified about the posted complaint.

Oct 07, 2018

Updated by Drgokul Raaj Dell Escalation Team Mr. Sridhar from Bengaluru is forcing me to get the refund and he not ready to solve my issues and he is very rude to me and not at all giving a proper respect

Mar 01, 2019

Updated by Drgokul Raaj Before Mrs. Geetali Chakraborty was handling this case and she has closed and forward to Mr.Sridhar Gurumurthy from Dell Advance resolution team, Dell EMC was handling this case for further details you can contact him for the reference. This case is about to be closed and replacement laptop is in process and hope this issue will be sorted as soon as possible. The new order number is[protected]