[Resolved]  Dell India — fraud/harassment by dell due to wrong registration for extended warranty

Dear sir,

I have purchased a laptop (Service tag no : d1fsw32) from dell exculive showroom from vsm technologies pvt ltd, shop no : gf-23, kirti shikhar building, janak puri, district centre, new delhi - 110058 on[protected]Copy of the invoice bill is enclosed). Further, i would like to say that :

1) registration was made by myself through my mobile no : on[protected] for book my show and the ref no 221017d654892 was generated at that time. On[protected] i have received a message giving the win pin code.

2) a) to apply for extended warranty purposes, i went to dealer (Vsm technologies) on[protected] requesting to fill the registration form for more two years extended warranty on my behalf and accepting my request they filled the registration form. At that time the ref. No. 221017f660489 was generated. (Copy is enclosed).

B) again, i went to dealer on 29-10-17 and they asked me to pay rs. 999/-, for which the payment of rs. 999/- was paid through my father's icici debit card (No. [protected]) on[protected] for rs. 999/-against the ref no 221017f660489. At that time a status report was generated (Copy enclosed).

On[protected], when i contacted dell customer they informed that no registration has been made against my laptop service tag d1fsw32. Customer care and dealer suggested to write the email to – “[protected]@dellfestiveoffer.co.in” giving the full details of the case with enclosures.

The following sms was received by me on my mobile on[protected].
Message : thanks for reaching out to us ticket no :[protected]
Resolution : please note that we have received your email regarding incorrect registration done by the distributor. Kindly expect an update by end of the date.

The following email received from [protected]@dellfestiveoffer.co.in :
From: festive, 17
To: sahil drubra

Date: fri, nov 3, 2017 at 1:41 pm
Subject: re: problems regarding extended warranty after payment
Dear sahil,
Greetings from dell program cell!
We would like to confirm that as per our records, your service tag “d1fsw32” has been registered with claim id “221017d654892” under des diwali offer for free book my show gift voucher and the same is under process hence, please expect an update in next 7 working days.
Also, we would like to inform you that the below shared claim “221017f660489” has been registered with service tag “8wjlx32” against the name of “mr. H m yogesh” for additional warranty and the free gift voucher.
Please note that we have spoken to your distributor regarding your case hence, we request you to kindly connect with him for further & better clarification.
Please feel free to contact us in case of any query.
We would be glad to provide you with any further assistance.
With regards,
Team dell program cell | [protected] (Monday – saturday) 10 am - 6 pm

I have also talked to them telephonically through toll free no : [protected] as per the details given below :
On[protected],[protected],[protected]To nisha mam), and 8-11-17 (To nisha mam).
I have also received a telephone call on[protected] at 4:14 pm through landline no [protected] by divya mam.
I have also received a sms on[protected] on my mobile no : [protected] : message was :
“ ticket closer notification, ticket no :[protected] resolution : we have tried calling you twice but were unable to connect with you since the number was switched off. So, we have contacted you distributor and requested to contact their rtm. Also, please connect with dell official care team at[protected] or [protected]@dell.com. Since we are not able to find any details regarding your service tag (D1fsw32) under dell festive offer for additional warranty. “

At the end, with profound grief and sorrow, i would like to say i have been harassed since inception that is from the purchase of the laptop whereas
- the registration form for extended warranty was filled by your dell exclusive showroom i. E. Vsm technologies pvt ltd, janak puri, new delhi
- i have already paid the necessary amount i. E. Rs. 999/- for extended warranty for laptop purchased on 17-10-17
- i have produced/enclosed all the relevant documents in this connection
Kindly look into this matter immediately providing the extended warranty for more two years for laptop at the earliest for which the payment of rs. 999/- has already been paid through debit card on 29-10-17.

Sahil drubra
Email : drubra. [protected]@gmail.com