Dell India — in proper service and misleading customers

 
1 Review
 MOPURI GANGARAJU on Dec 25, 2017
My self raju living in tirupathi. I have been facing a problem “ 7 beeps and black screen “ with my dell laptop inspiron 3542 model.in order to resolve the problem i have approached the dell exclusive store in tirupati (Sravya technologies). They said that they are one of the authorised service centers in tirupati. Believing their words i gave my laptop to them for service. After 2 days they gave back saying that “the problem has been resolved and it won’t be repeat again “ with in one week the same problem was repeated, i gave it back for service again after doing service 2 time returned.
The same process repeats again and again. Now also i am facing the same problem.
Can you please check whether the store “ sravya technologies “ is authorized by dell or not?
Recently i came to know that they are not authorized by dell as service center. They are misusing the goodwill and brand value of dell and misleading the customers with name of dell exclusive store for sales ans service
Here i am giving the details of store

Dell exclusive store
[protected]e, abhiruchi swagruha sweets, vv mahal road, reddy and reddy's colony, tirupati, andhra pradesh 517501
[protected]

https://goo.gl/maps/VfzWrBfrXSn

Please kindly resolve my problem immediately. And contact me
My details
Raju
[protected]
[protected]
Mgangaraju225@gmail.com

in proper service and misleading customers
in proper service and misleading customers

Complaint Status


[Dec 26, 2017] Dell India customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    4%
    Complaints
    1826
    Pending
    13
    Resolved
    53
    phone
    +91 80 2506 8026
    location
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    Dell India - in proper service and misleading customers