Dell India — Laptop Computer Defective Product passed as new

Address:

Navi Mumbai (Panvel/ Koperkhairne)

I purchased a new Laptop Computer Inspiron 15 3505 R3 on 1st July 2021 from 3S Technologies Panvel (exclusive showroom in Panvel). The products is having overheating problem from day 1 and the Camera became non detectable within a few weeks. The product was left with Showroom for repair and after 3 days they returned the same without solving the problems. The technical team later visited my place and after dismantling the laptop computer replaced the camera and the connecting cable. Camera started but within 24 hours it was again not detectable. The over heating problem was continuing. I am still forced to work with a computer without a camera. Complaints to Mumbai Management Mr. Vipul Shah and MR. Digvijay Patil were of no avail. No body bothered to respond. Modern testing is so advance that no such problem can escape testing process. I am apprehensive that a defective piece was knowingly passed on to me with the knowledge of Top Management who are not having any solution to offer and choosing to keep silent. I now refuse to work with a computer undergoing multiple repair within months from purchase. Entire money spent on the Dell Computer has gone waste. Cautioning all unsuspecting customers in Mumbai/ Navi Mumbai who are planning to buy Dell computers to be cautious about such incident as what is being delivered to you is anybody's guess.