Address: | Topserve Infotech (P) Ltd, Edapally-Thrippumithura Road, Palarivattom, Ernakulam |
I've done paid service for my Dell Inspiron 15 Gaming 7567, from the authorized Dell service center, [Topserve Infotech (P) Ltd, Edapally-Thrippumithura Road, Palarivattom, Ernakulam] in Kerala. After service, they said chip level service was done, and need to change the battery and charger also. After the service Laptop gets slow to boot up than before and the battery is drained off within minutes that they offered 4Hrs of backups we will get. I was unable to reach the service shop due to being out of station and covid-19. I used the battery for some months and no changes in battery performance, I requested them to replace my battery under the warranty period When I came back to Ernakulam. They got a few weeks to replace the battery, and after a few weeks of waiting I got a defective battery they didn't check before replacing, The executive said they don't have an option to check whether the battery is good or bad before installing. So my wait was wasted, need to wait another few days to get back a new battery (that may be working, not sure to them). and I got the same result after replacing the battery. I was using that battery because no scope in dells service. After a few days, my battery was completely dead, can't start the laptop then, I returned to them, That time they said the warranty period is over, and how they promise they will replace the battery without any cost due to the defective battery they given to me. and there is a chip-level problem in the laptop. So I requested them to fix it. After a week they said laptop service is done with a new battery and charged me 3000/- for chip level service(They didn't specify the exact complaint). I paid and I realized that the laptop is in the same condition before I was servicing it. So I called the Topserve Dell Service executive, and he promised the service warranty is one month, and they can fix the problem for free. Again I gave the laptop back to them to service, After 3 days, they responded to my call that they cant fix the laptop, they can't Identify what's the problem exactly, and they will return the price. When going there, they said the manager is not here, He'll call me and they will refund 3000/- by tomorrow. I agreed and bring back my damaged laptop. Then after they didn't return my money. They didn't pick up my calls. Nobody calls back to me. irresponsible Experience from DELL INDIA, Please support me !!!
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