Dell India — my support request is unassigned

Address:Hisar, Haryana, 125001
Website:www.dell.com/IN

I have made a request of a service that my laptop fan is not working and i send the request on 17 January 2018 and it is still unattended and i have a serious problem here as i am not been able to work on my laptop i am having a accidental warranty and which is expiring on the 28 January AND I think that they just want to not repair my laptop and they just want to get rid of me.
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