I ordered a dell vostro notebook from their site on 9th july so that i can work fluently during this wfh scenario. They mentioned about delivering it by 23rd july and around 18th july the order status changed to shipped.
After around a week i mailed them again regarding the tracking id of the shipment as the delivery date was already passed, i was not getting any response on mail or on call.
On raising multiple requests in their site, i got contacted by rajnath p stating that he will be i touch with me regarding my order till it is delivered and that the order is going to be delivered by 10th august. Again i waited for 10th august but meanwhile i did not receive any tracking id from their side. I kept on sending mails over mails and raised many requests in their website but neither did they respond but also closed my raised tickets mentioning as completed. I finally got a response last week stating that it is with the logistics team and it is going to be shipped. Again a week has passed with multiple follow ups and no response or tracking id from there side. I am planning to go to them legally but it is again going to cost me in all the way possible be it money or time. It is almost two months now and they are neither responding nor sending the shipment. Please let me know whom and how to contact someone who will at least provide some satisfactory response as my work is badly getting hampered and they are just way to irresponsible towards their consumer. Was this information helpful? | 
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