Dell India — Non Issue of Official Estimate of Repair & Payment Receipt for Lap Top Dell Inspiron 5559

Address:

Dell Authorized Service Center, Yerawada Road, Koregaon Park, Pune-411001.

Dell Complaint dated 10 Nov21
Dear Sir,
My Laptop Dell Inspiron 5559 with Security Tag FK5JXF2 (out of Warranty) was deposited on 26 October21 with Service Order No-[protected] at Dell Authorized Service Center, Yerawada Road, Koregaon Park, Pune-411001. I asked them ( Ms Alfia at Dell Service Center) to provide an Estimate of Repair (Quotation) and Official Receipt for payment for claiming Insurance on their official letter head. They agreed. But even after passing two weeks, they did not issue Quotation and asked me to make payment for parts Rs 2514/- (DC Port Rs956/- & Key board Rs 1559/- ) and Service charges Rs 1392/- separately (Total Amt Rs 3906/- to Dell CA account at Bangalore which I paid on 09 November 21 (Icici Bank), before the repair was carried out. Screen shot of payments were sent to Dell service center engineer Mr Nitin's personal Email Id as they did not provide any official Email Id. Even after that Dell service center did not issue me the quotation and official bill for the money which I paid ie. Rs 3906/- They said Dell head office will issue. But not yet received.
As 16 days were passed and no action was taken by Dell service center, Koregaon Park Pune-411001, I registered a complaint with Dell Customer Care (Complaint No.[protected] on 09 Nov21 as well as 10 Nov 21.
Kindly clarify the following: -
a) Is it Dell company's policy to make the customer pay in advance even before the repair was carried out?
b) Is it not a customer's right to get an official estimate of repair before repair was carried out and proper receipt bill after payment?

May I request Dell Technologies Pvt Ltd or their Authorised Service Center, Koregaon Park Pune-411001 to issue me an Estimate of Repair (Quotation) and Official Receipt on their Official letter head for my payment of Rs 3906/-made in advance and repair my laptop at the earliest.

Thanks and Regards,
Dr (Colonel)AK Janardhanan