Dell India — Not fulfilling warranty

Address:

Mumbai City, Maharashtra, 400053

I have a Dell monitor which has developed a line on the screen. On complaining to the Dell customer care they asked to send pictures of the monitor which was sent to them. However due to an overhead light falling on the sticker on the back of the monitor the company has denied repairing/replacement of the monitor stating that the sticker has been tampered with.

No amount of explanation is getting into their head. I am being tossed between the dealer and the company. This is really pathetic service from a reputed global MNC. I am not buying any Dell product in the future.

Dell complaint no.[protected]