Dell India — order cancellation

Address:Divyasree Greens,Sy Nos.12/1,12/2A & 13/1A,Challaghatta Village,Varthur Hobli,Bangalore - 560071
Website:www.dell.com

My name is tejas band. On september 9, 2020 i placed an online order of a dell "new vostro 15 3590" laptop from the official dell website. After that i got an order confirmation on my registered e-mail with an "internet receipt number" (Irn) with the help of which i can check my order status. Since then, i am regularly checking my order status and everytime it displays order "not yet assigned" message. On september 15, 2020, i replied back to the order confirmation e-mail to either assign and process or cancel my order because i was unable to cancel my order but sadly i got no response as of now. Its been over a week now and yet my order has not been processed which has got me a little upset and frustrated with the service. I have also approached my bank and submitted an application to stop the payment associated with this transaction as i have submitted my debit card details while placing the order. Also, my calls to the customer care are not been answered as i have dialled multiple times.
Long story short, i just want to cancel my order and get rid of it.
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They take about 2 week to update the order details. Did you get your order?

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    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
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