Dell India — Pathetic service support from DELL !!

Address:

New Delhi, Delhi, 110020

We rate DELL as good brand and hence procured higher configuration Laptop DELL INSPIRION 3158 for our CFO on 22/10/16 .

Problem start coming in after 7-10 days and we started chasing local vendor (from whom this Laptop was procured) later on his advice, we logged the complaint with DELL service on 14/11.

After so many number of formalities, DELL agreed to take the delivery from us for replacement and this actually happened on 5/12/16.
Today on 16/12, we are not aware by when we will get the new Laptop as replacement.

Shall we ask our CFO, not to work for 1 month as the replacement is due and will get whenever DELL feels like.

Once the problem is established by DELL service support, faulty part should be replaced immediately.

Infact, I am planning to send my issue to DELL CEO as well as consumer forum in Delhi.

In short my viewpoint is, BAD SERVICE SUPPORT, DON’T BUY DELL PRODUCTS.