Dell India — Payment deducted but order not confirmed during online purchase of dell inspiron 14, 5420, i3 processor laptop from dell india

docsanjib

from Kolkata, West Bengal

Aug 10, 2022

Address:

40/2, Kaikhali, Sardar Para, P.O.+P.S.-AIRPORT, BESIDE MEERA APARTMENT KOLKATA PIN-700052 WEST BENGAL

Sir,
On 7th August 2022, while ordering a laptop from Dell india online store my payment deducted but order not processed. And I did not receive any confirmation email, the page displayed after payment is attached below as screenshot.

Order details are given below:

Date of order : 7th Aug 2022
Material ordered: New Inspiron 14
Laptop Model ordered: Dell Inspiron 14, 5420 Specification of model: 12th gen intel core i3-1215U Dell Purchase ID: IN[protected]
Order total: Rs. 50, 489.68/-
Method of payment: UPI (gpay)
Transaction ID:[protected]
Receipt of payment : attached below

I did not receive order confirmation email and order ID till now, my payment has been deducted from my account.
On 9th August 2022, even after 48 hrs of order I did not receive any acknowledgement or order confirmation mail from your side, as well as I failed to contact to customer care number as they cut the call in between. Kindly look into the matter and give an urgent solution.
Kindly do something with the acknowledgement or order confirmation email, because I am very tensed after paying 50K without any payment confirmation from your side.

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Comments

Dell India

Aug 11, 2022

We are disappointed to read this. Please reach out to our support team Dell Cares via Twitter DM so that they can look into it and assist you further with your concern.

docsanjib's [Complaint's author] reply, Aug 11, 2022

Sir,
On 7th August 2022, while ordering a laptop from Dell india online store my payment deducted but order not processed.

Order details are given below:

Date of order : 7th Aug 2022
Material ordered: New Inspiron 14
Laptop Model ordered: Dell Inspiron 14, 5420 Specification of model: 12th gen intel core i3-1215U Dell Purchase ID: IN9000-0001-65419
Order total: Rs. 50, 489.68/-
Method of payment: UPI (gpay)
Transaction ID: 221935425127
Receipt of payment : attached below

On 10th Aug I had received acknowledgement email, that is after 3 days of my order date
During purchasing on 7th Aug it was showing the delivery date as 11th Aug.
But on acknowledgement email, it is showing 22nd August, why I should wait for such long period?
And your customer care no. is a big scam, after long wait, I got the chance to talk but releatedly they cut the call in between.
You are not handling your customer well.
And voluntarily delaying my order, if you can deliver it early then ok, otherwise please refund me, I will never ever purchase anything from dell and will ert my friend through social media and am going to lodge a complaint over consumer forum.
Kindly look into the matter because I value my money as well as my time, my valuable time should not be wasted with those idiots of your call centre.

Dell India

Aug 12, 2022

We do understand you are disappointed with your experience. Hence as requested earlier, please reach out to our support team Dell Cares. Rest assured they will assist you further with your concern on priority.