Dell India — poor battery backup

Address:

Near Srishti Hospital, Paltan Bazar, Dibrugarh, Assam-786005, Dibrugarh, Assam, 786005

I had purchased a dell inspiron 7373 (2in1) on 5th june 2019. Ths was purchased on corporate booking (Scheme ongc) from mangalam, dibrugarh assam. After about a year the battery backup became very poor. Yesterday i had taken the laptop to the dealer and on checking they found out that the battery is not working at all. They also told me that the battery is not covered under warranty. Having purchased a premium laptop worth over a lakh this is the quality of items you deliver. I am very shocked at the company's policies. Being a corporate client my next purchase will definitely not be dell. I will also share my bad experience with my friends and colleagues. I just hope that you can resolve this issue and restore my faith in dell.