ADVERTISEMENT

[Resolved]  Dell India — Poor Service Response

1. Service request for new laptop under warranty was placed on 19 Apr 22 for 'hinge' of laptop that was broken and it was conveyed that the same will be resolved within 5-7 working days. However, the part has still not been shipped.
2. The laptop is being used for college studies and repair was urgently required, moreover laptop is essentially required for exams.
3. The details of the service request is as under :-
Dell Service Tag: HN78YH3 [Case Number :[protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P4DObG:ref ]
4. The poor response from Dell is quite unpleasant and has led to unnecessary stress to the customer and the student.
5. It's time to raise the level to consumer court.
6. This is my third laptop but first from Dell and I am highly disappointed.
7. I Request to acknowledge the complaint on the following email address
[protected]@gmail.com
+4 photos
Was this information helpful?
No (2)
Yes (0)
May 6, 2022
Complaint marked as Resolved 
No step has been taken till date and the exams are going on! It's been a harassing experience. Just an auto response of spare part not been shipped is being sent on WhatsApp. The complaint was filed on 19 Apr 2022.
May 06, 2022
Updated by Shreyash Mehta
Complaint not resolved
May 10, 2022
Updated by Shreyash Mehta
Complaint not resolved. No progress.
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    2926
    Pending
    0
    Resolved
    758
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information
    ADVERTISEMENT