[Resolved]  Dell India — Poor Service Response

1. Service request for new laptop under warranty was placed on 19 Apr 22 for 'hinge' of laptop that was broken and it was conveyed that the same will be resolved within 5-7 working days. However, the part has still not been shipped.
2. The laptop is being used for college studies and repair was urgently required, moreover laptop is essentially required for exams.
3. The details of the service request is as under :-
Dell Service Tag: HN78YH3 [Case Number :[protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P4DObG:ref ]
4. The poor response from Dell is quite unpleasant and has led to unnecessary stress to the customer and the student.
5. It's time to raise the level to consumer court.
6. This is my third laptop but first from Dell and I am highly disappointed.
7. I Request to acknowledge the complaint on the following email address
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May 6, 2022
Complaint marked as Resolved 
No step has been taken till date and the exams are going on! It's been a harassing experience. Just an auto response of spare part not been shipped is being sent on WhatsApp. The complaint was filed on 19 Apr 2022.
May 06, 2022
Updated by Shreyash Mehta
Complaint not resolved
May 10, 2022
Updated by Shreyash Mehta
Complaint not resolved. No progress.
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