Dell India — problems in a new purchase laptop

Address:

302001

Sir, i purchased a dell brand laptop number ins.[protected] i3/4gb/1 tb/w10/grey with service tag no 79jqyl2 earphone bt on date 15 dec 2017 from m/s suntronic computers g-3 &4, ss tower, new colony, mi road jaipur, rajasthan vide their invoice no sc/17-18/03903 dated 15 dec 2017

Gstin/uin 08abdfs7618 a1zb

Since the date 17 december onwards the lap top is not functioning properly i went on the showroom from where purchased they said we have no responsibility at all about the problems you either complaint to microsoft or dell company. Now the microsoft saying our sw is ok and dell company is evading by pretesting one after another excuses and delaying. I have spend almost one month and not believe that my complaint will be cared by dell india. Please help me like innocent customer who is a student and lapsed valuable one month of my studies by either calling to microsoft and dell company or moving to one service centre to another on their telephonic long waited advises.