Dell India — Refund for dell laptop new inspiron

Address:dell india
Website:www.dell.com/en-in

I ordered dell laptop inspiron 14 (Order no.[protected] on 9 june 2020 for which the expected delivery date was 4th july 2020. After 20 days my order was automatically cancelled by dell without any prior mail or message. When i tried to check my order status on 30th june 2020 my status was showing cancelled.
I raised query regarding cancellation of my order and my refund status. It was told that refund will be credited in 1 week. Refund was not credited even on 9th july 2020. After this i mailed them for my refund status and also called them. For my email a support request number ([protected]) was provided and it was told dell will contact in 2 days. Still after 2 days i was not at all contacted by dell. I have been sending mail everyday and calling them. They are transferring my call to concerned section. And there after waiting time of 1 hour, the call is getting cancelled. They are saying that this is due to call congestion.
My credit card bill for the payment has been generated and i haven't received any refund from dell. So either i shall beg people to pay my credit card bill or i shall i not pay this month and pay a hefty financial charges for late payment of credit card
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