Dell India — Refund for dell laptop not received

Lalitagrawal95

from Mumbai, Maharashtra

Nov 20, 2021

Address:

Dell International Services India Private Limited, Madras Bombay Trunk Rd, Sriperumbudur, Tamil Nadu 602106

Hello,

I have purchased a dell inspiron 5510 laptop in the month of September However the laptop which was deliver was a defective unit which did not had a battery installed in it for which i had raised a refund request in September. The dell team conveyed the amount will be refunded within 25-30 days.

Later the laptop was been picked up and delivered to the dell office on 5th October. However since then I am waiting for my refund.

Even after continuous follow-up I have not received any concrete updates from tell support team and neither I have received any refund till date.

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Comments

Dell India

Nov 22, 2021

We regret the inconvenience caused to you, Lalit. Please reach out to our support team Dell Cares, on Twitter via a DM regarding the same as they will assist you with your concern.

Lalitagrawal95's [Complaint's author] reply, Nov 24, 2021

I have DM Dell Cares on Twitter still my issue is not been solved neither I have received any updates.
I am been waiting for my refund for the last 2 months. yet I have not received any refunds.

Kindly provide to contact details of the person with whom I can connect and resolve this issue.