Dell India — requesting revised quote as per dsir

Address:

Chennai, Tamil Nadu, 600113

Dear Sir/Madam,

As per the telephonic conversation with customer care, I would like to bring your knowledge that we have received the quotation for Inspiron 3268 model ( Pdf attached) on 06.03.2018 from Dell Exclusive Store, Velachery, Chennai. When we received the quote we requested the tax reduction to 5% as per DSIR and also informed dell store in Velachery your quote is not valid because of 18% GST and we requested the revised quote as per DSIR tax reduction. They asked us to submit the DSIR certificate, DSIR GO copy and University GST document to reduce the GST from 18% to 5% in various oral communications. Immediately we submitted the requested documents on 7th and 23rd March 2018 as per the oral communications. In meanwhile, we have visited so many times to dell store in Velachery and called them numerous time (last three months), there is no proper response. Two weeks before dell Velachery asked us to call Dell head office in Nungambakkam, Chennai regarding the same issue. Unfortunately, their also no proper response for our issues.

May I know,

1. What is the reason behind not accepting our request? and why they are not clarifying this to us?.
2. Are they any rules and regulations in Dell not to obey DSIR tax reduction implemented by Government of India?.
3. If it so, please send us the copy of the proof for not accepting DSIR regulations. This will be helpful to purchase aforesaid item with 18% GST.
4. If not, please send us the revised quote as per DSIR tax reduction (We already lost three months because of poor service provided by Dell Exclusive Store, Chennai)
5. How long we have to wait to receive the revised quote?

Note: We contacted following persons. Mr. Arun, Dell Exclusive Store, Velachery, Chennai: Phone no:[protected], [protected]
Mr. Prakash, Dell main office, Nungambakkam, Chennai: Phone no:[protected]

Looking forward your reply as early as possible.

Thank You,

With Regards

Dr. Sundaram
Research Scientist II
DHR-MRU
Department of Genetics,
Dr. ALM PG IBMS
University of Madras
Taramani Campus, Chennai - 600113
Phone no: [protected]