Dell India — reversal of rs. 31000 from dell authorized dealer m/s skope digital noida

Address:

201301

On 16.09.2018 while purchasing dell laptop from dell authorized dealer m/s skope digital noida my transaction of rs. 31000 was cancelled but amount was deducted from my account. This amount was credited in m/s skope's account on 17.09.2018. Since then i am continuously following up for reversal of my money but they are not bothered about it. Rs. 31000 is huge amount for a middle class person like me and this incident will ruin the image of dell among the customers. If any amount is deducted from customer account and credited in merchant account then it is the responsibility of merchant to either deliver me the product or reverse my money but i got none of these. I am waiting for your reply regarding this issue otherwise i will file a legal case against this.

Details are following:-
Merchant -
Skope (Since 1987)
2nd floor, gip mall,
Noida (Up)

Customer -
Dinesh kumar sharma
Card no. [protected]
Contact no. [protected]
Email id - [protected]@gmail.com

Details of purchase -
Tid no. 27050633
Amount - 31000
Date - 16.09.2018

Payment slip is attached.