Dell India — Service not being conducted

Address:	2172 Phase 2 Dugri Ludhiana punjab
Website:	www.dell.com

My dell laptop is under warranty CZ179G3 still no service is being provided. I have registered the complaint nearly 20 days ago and still no response. I have contacted the dell team serval times and posted mails an number of time still no action has been taken. My work is suffering a-lot due to this lack of management and poor customer support services. They first told it would be done in 2-4 days now so long …. Always keep on saying please wait, either refund my money the laptop was of Rs.80000 or provide the services immediately.If this was a sales issue the team would have resolved it very quickly but if its for service no concerns are there. I am very very disappointed withe service given. The team is making such circumstances which has forced me to move to the consumer forum. Please contact me asap and conduct my service immediately as my product was of rs. 80000 and I can’t afford a new laptop if the team dose not provide a service so your team has the liability to do the needed at the earliest. I sincerely request the consumer forum to look in the matter as i have already faced a-lot of problems and harassment.