Dell India — unfair fraudulent practice

Address:Mumbai City, Maharashtra, 400055

I purchased a dell alienware laptop
Within a year the battery was replaced since it has bloated (Swollen). Now the battery is bloated again even before a year of the new battery replaced
They are asking me to pay for a new battery. Specially when their replaced parts are refurbished
Which do not even last for a year.
And they conviently want customer to pay. For a refurbished part that is not designed to last for a year. So the consumer has to pay. It is very unfair considering it is a very premium product.

My battery was replaced with a sub standed, refurbished battery. Which did not even last a year.
And now dell says i will have to pay the entire price for a new battery..
If the part is not coverred under warranty then why do i not get a new battery with a complete year of warranty?
Instead i m asked to pay the complete price of a new battery when i will recieve a sub standard refurbished battery with only 3 months of warranty.
If the baterry comes wth 3 months of warranty then it is only fair that i pay for the three months.
And not for a new battery which comes with 12 months warranty.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Dell India customer support has been notified about the posted complaint.
Complaint comments 

Comments

worst battery experience
Asus replaces only new geniue batteries.hats off to asus

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3043
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information