Address: | Mumbai City, Maharashtra, 400055 |
I purchased a dell alienware laptop
Within a year the battery was replaced since it has bloated (Swollen). Now the battery is bloated again even before a year of the new battery replaced
They are asking me to pay for a new battery. Specially when their replaced parts are refurbished
Which do not even last for a year.
And they conviently want customer to pay. For a refurbished part that is not designed to last for a year. So the consumer has to pay. It is very unfair considering it is a very premium product.
My battery was replaced with a sub standed, refurbished battery. Which did not even last a year.
And now dell says i will have to pay the entire price for a new battery..
If the part is not coverred under warranty then why do i not get a new battery with a complete year of warranty?
Instead i m asked to pay the complete price of a new battery when i will recieve a sub standard refurbished battery with only 3 months of warranty.
If the baterry comes wth 3 months of warranty then it is only fair that i pay for the three months.
And not for a new battery which comes with 12 months warranty.
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