Dell India — warranty extension

Address:

700075

The warranty of my desktop (Inspiron 660s, service tag 8zwhbx1, express service tag [protected]) is going to expire on 22 august, 2017. A request was made on july12 for the extension of the same in the support link provided. The next day, i received an automated reply from a person (Akshay. [protected]@dell.com) without any body text in the mail and without any indication about what action has been taken.

After waiting for 6 days, i sent a reminder on july19 with copy to the warranty renewal team but no response has yet been obtained even after 19 days! Is this the kind of service your company provides the customers?

Please note that i shall be out of station from august 10 for about 10 days. If you decide to respond, the whole process (Receiving a quotation, making payment and acknowledgment of warranty extension from your side) must be completed before i leave, otherwise it will not be possible for me to keep track of it at a later stage.

I had experience of such lack of promptness from the warranty team on an earlier occasion also.