Dell India — worst support services by dell

Address:

700098

I have a dell vostro 5459 which is still under warranty. I am facing an issue since day one. I contacted the call centre on 3rd january’18 and until today my issue is still been dragging. I have written several mails to mr. Ravi gutta too and even he is not responding nor directing his team to work on my issue.
1) my complaint was my finger print scanner not working since day one and my system takes half an hour to start (Rebooting is very slow)
2) your call centre team took remote access of my laptop and corrupted my os. They were supposed to reboot my os but they restarted (This statement was said and confirmed by your call centre/tech support executives).
3) your tech support said the technical person will not come home to reinstall my os irrespectively i have two year additional warranty.
4) hence i had the trouble of taking my laptop to your authorised service centre, m/s. Regenersis at egmore and had my os reinstalled.
5) your technical support confirmed after reinstalling my os still finger print scanner is/was not working and hence the part has to be replaced.
6) with great difficulty and argument got the same changed and now it is working.
7) now again my ram is slow so they said i can increase my ram to 4gb and then i should get my speed. This laptop has only one slot and hence i have to purchase 8gb ram which means my 4gb will be of no use.
8) its been 10days i am yet to received a quote leave alone to parts.
Even writing several mails to mr. Ravi gutta, i don’t know why is the team not acting on this. At one stage your call centre says, dell does not support in upgrading the ram. Is this true? Seeing the current condition of all executives dilly dallying, i am thinking whatever the tech support said may be true.
Probably because dell does/might not have confidence of their own product or their services. Iknow i am being rude but i waiting patiently for 22 days and now i get a mail from mr. Rajashekar kumbar
Stating that dell does not support part upgrade. Does each department act independently. I am surprised even the head of vostro is not aware of this. I can very well walk into any of the dell stroes and ugrade the ram but again dell will say since you upgraded the ram the warranty will not be covered. Unfortunatelyi am struck with you for the next couple of years as i have taken extended warranty thinking dell services would be great. I am repending for buying dell and also for buying the extended warranty.

Would want the intervention of the heads to look into the same and kindly advice as to what i should do?

Regards
Jananya panchu